Tamara Scott

·      Understanding your branch’s role as THE thing that sets you apart from fintechs or digital banks

·      Reviewing the tech that can help connect your branches to your digital presence, so the experience is seamless

·      Strengthening the training received by your in branch staff, who represent the human element in your branch

·      Incorporating digitally enabled technologies to make branches more convenient and frictionless

·      Increasing your emphasis on atmosphere and exclusive, unique experiences to bring customers to your branch