Terri Dawson

Senior EVP / Chief Retail Banking Officer
Pacific Premier Bank

Check out the incredible speaker line-up to see who will be joining Terri.

Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019

•How can you tell how your employees would like to be managed?

•Have their preferences changed at all? Are you dealing with different types of employees now in the shift to a universal banker?

•If you want employees to build relationships with customers, you have to make sure they are happy too- they aren’t just going to be automatically